Privacy Policy

This Privacy Policy explains how GURAX LLC (“Gurax,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our website, applications, APIs, embedded scripts, voice agents, and artificial intelligence services (collectively, the “Service”).

This Policy is designed to comply with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Company Information

GURAX LLC
Registered Agent: Northwest Registered Agent Service, Inc.
8 The Green, STE B
Dover, DE 19901
United States

Contact Email: privacy@gurax.ai

2. Scope of This Policy

This Policy applies to:

• Customers using Gurax services
• Visitors to websites where Gurax agents are deployed
• End users interacting with AI agents
• Business partners and prospects

3. Information We Collect

a. Information You Provide

• Name and contact details
• Account credentials
• Billing information
• Support communications
• Configuration data and prompts

b. Automatically Collected Information

• IP address
• Device and browser information
• Usage logs
• Interaction transcripts (chat or voice)
• Cookies and analytics data

c. Customer Data

We process data submitted by customers, including content and communications processed by AI agents.

4. How We Use Information

We use information to:

• Provide and operate the Service
• Authenticate users
• Process transactions
• Improve and develop features
• Monitor performance and security
• Provide support
• Comply with legal obligations
• Prevent fraud or misuse

We may use aggregated or de-identified data for analytics and improvement.

5. Legal Bases for Processing (GDPR)

Where applicable, we rely on:

• Contract performance
• Legitimate interests
• Legal obligations
• Consent where required

6. How We Share Information

We may share information with:

• Cloud infrastructure providers
• Payment processors
• Analytics providers
• Service providers acting on our behalf
• Legal authorities when required
• Successors in the event of merger or acquisition

We do not sell personal information.

7. International Data Transfers

Information may be processed in the United States and other countries. We implement appropriate safeguards for cross-border transfers where required.

8. Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Customers may request deletion subject to legal requirements.

9. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can be guaranteed completely secure.

10. Your Privacy Rights

GDPR Rights (EEA/UK)

You may have the right to:

• Access personal data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

California Privacy Rights (CCPA/CPRA)

California residents may request:

• Disclosure of categories of data collected
• Access to specific pieces of information
• Deletion of personal information
• Correction of inaccurate information
• Opt-out of sale or sharing (we do not sell personal data)
• Non-discrimination for exercising rights

To exercise rights, contact us at privacy@gurax.ai.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, analyze usage, and improve performance. You can manage cookies through browser settings.

12. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

13. Customer Responsibilities

Customers deploying Gurax agents are responsible for:

• Providing required privacy notices to their users
• Obtaining consent where required
• Ensuring lawful use of personal data

14. AI Processing Transparency

Interactions with Gurax agents may be processed by artificial intelligence systems that generate automated responses. Customers are responsible for disclosing AI use where required by law.

15. Data Processing Roles

Depending on context, Gurax may act as:

• Data Processor on behalf of customers
• Data Controller for account and operational data

16. Do Not Track Signals

We currently do not respond to browser Do Not Track signals due to lack of a uniform standard.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

18. Contact Us

If you have questions or requests regarding this Policy, contact:

GURAX LLC
8 The Green, STE B
Dover, DE 19901
United States

Email: privacy@gurax.ai